Customer Satisfaction Survey

As our customer, you are the most important part of our business. Our employees are judges by how well they serve your needs. Our goal is to exceed your expectations. If you are simply satisfied with our service please disregard this survey. If you feel our service tech exceeded your expectations or failed to meet your expectations please fill this out and submit the form. By doing this, you will be helping us help you.  Thank you in advance for your cooperation.

What type of work did Sean McCutcheon's perform on this service call?

Emergency Repair  Planned Maintenance  Installation

Have you ever used Sean McCutcheon's before?

Yes   No, this is the first time.

If this is the first time , how did you hear about us?

How many times have you used us?

1   2   3   4   More than 4

Questions:  Please respond to each statement with a yes or no, and rate your satisfaction using 1 for the lowest score (not meeting expectations) and 5 for the highest (exceeding your expectations)

Sean McCutcheon's Service Technician was there when promised.

Yes No

Rating - Lowest     1  2  3  4  5     Highest

Sean McCutcheon's Service Technician fixed the problem.

Yes No

Rating - Lowest     1  2  3  4  5     Highest

Sean McCutcheon's Service Technician explained what was done, and any charges.     Yes No

Rating - Lowest     1  2  3  4  5     Highest

Overall, Sean McCutcheon's provided a valuable and cost effective solution on this service.  Yes No

Rating - Lowest     1  2  3  4  5     Highest

I will call Sean McCutcheons next time I need service on my equipment.

  Yes No

Rating - Lowest     1  2  3  4  5     Highest

Please tell us how Sean McCutcheon's can improve our efforts to serve you.

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